At the Craft Irish Whiskey Co., we take immense pride in curating a collection of the finest luxury whiskeys and accessories. We want to ensure that your shopping experience is exceptional and that you are completely satisfied with your purchase. Our Returns and Refund Policy has been designed to provide you with a hassle-free process in the event that you need to return an item or request a refund. Please read the following policy carefully.
1. Returns Eligibility:
We accept returns within 14 days of the date of delivery. To be eligible for a return, items must be in their original condition, unopened, unused, and with all original packaging and labels intact. Personalized or engraved items are not eligible for return unless they are defective or damaged upon arrival.
2. Initiating a Return:
To initiate a return, please contact our customer support team at [email protected] within 14 days of receiving your order. Provide your order number and a detailed description of the reason for the return. Our team will guide you through the return process, including providing you with a return shipping label.
3. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect item shipped, damaged item). We recommend using a trackable shipping method to ensure the safe and timely return of your items. We cannot be held responsible for items lost or damaged during return shipping.
4. Inspection and Processing:
Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the item is approved for return, we will process your refund. Please allow up to 7-10 business days for your refund to be processed and reflected in your original payment method. Refunds will be issued for the cost of the item(s) minus any applicable shipping charges.
5. Refund Method:
Refunds will be issued in the same form of payment used for the original purchase. If the original payment method is unavailable (e.g., an expired credit card), we will work with you to find an appropriate solution.
We do not offer direct exchanges. If you wish to exchange an item for a different product, please initiate a return as outlined in this policy and place a new order for the desired item.
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within seven days of receiving your order. We will arrange for a replacement or a refund, including any applicable shipping charges.
8. Non-Returnable Items:
The following items are non-returnable:
– Items not in their original condition
– Items beyond the 14-day return window
9. Changes to the Policy:
We reserve the right to update or modify this Returns and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our Returns and Refund Policy, please contact our customer support team at [email protected].